1. Overview
Linq pO is committed to protecting user safety and supporting law enforcement efforts to maintain public order and safety. This policy outlines how we respond to requests from law enforcement and government agencies for user information and account records.
Our Commitment:
- Assist law enforcement with valid legal process
- Respect user privacy and data protection
- Comply with all applicable laws and regulations
- Maintain transparency in our processes
- Provide timely, accurate responses to legal requests
2. General Principles
2.1 Legal Process Required
Linq pO requires law enforcement and governmental agencies to follow applicable law when requesting user information. We will not disclose user account records without:
- Valid legal process (subpoena, court order, warrant, or comparable authority)
- Proper jurisdiction to issue the legal process
- Clear identification of the requesting agency
- Specific identification of the account(s) in question
- Lawful purpose for the request
2.2 Account Information Available
Available with proper legal process:
- Account registration information (name, email, phone number)
- Profile information (username, display name, bio, profile picture)
- Account activity logs (login history, access times, IP addresses)
- Contact information and email addresses provided
- Transaction history (purchases, marketplace activity)
- Device information (device type, operating system)
Protected (Requires Search Warrant):
- Content of private messages or direct chats
- Content of private posts or saved items
- Passwords or authentication credentials
- Precise location history (unless separately subpoenaed)
3. U.S. Law Enforcement Requests
3.1 Types of Legal Process
Search Warrant: Requires probable cause and judicial approval. Allows access to all account information. Takes priority over other requests.
Court Order: May require disclosure of non-content and specific content information. Must comply with applicable law.
Subpoena: May request non-content subscriber information and some content with proper authorization.
Emergency Disclosure Request: Available for imminent death or serious bodily injury situations only.
4. Submission Methods
4.1 Email Submission (Primary Method)
Email your formal legal requests to:
[email protected]
- Subject: "Legal Request - [Username or User ID]"
- Include all required information (see Section 4.2)
- You will receive a unique tracking number via email
- Status updates can be tracked using your tracking number
4.2 Information Required
All requests must include:
- Requesting Agency: Full name and official title
- Case Information: Case number, investigation type
- Account Details: Username and/or Linq pO user ID
- Requested Information: Specific account data sought
- Justification: Why the information is needed
- Legal Basis: Type of legal process, date issued
- Time Scope: Specific dates for the records
- Contact Information: Email, phone, office address
4.3 Mailing Address
Linq pO Legal Department
3011 SW 3rd St
Fort Lauderdale, FL 33312
Include case number and contact information. Tracking number will be provided within 2 business days.
5. Response Timeline
- Emergency Requests: Within 2 hours (24/7)
- Valid Subpoenas: 5-7 business days
- Court Orders: 3-5 business days
- Search Warrants: Immediately to 48 hours
6. Child Safety
When we become aware of child sexual exploitation material (CSAM) or child abuse, we:
- Immediately review the content
- Report to the National Center for Missing & Exploited Children (NCMEC)
- Report to law enforcement
- Preserve all relevant evidence
- Comply with 18 U.S.C. § 2258 requirements
7. User Notification
We notify users when we disclose their account information to law enforcement, except:
- If a court order prohibits notification
- If notification would interfere with an ongoing investigation
- If notification would endanger someone's safety
- For child exploitation cases
- For terrorism or national security matters
8. Transparency Reporting
Linq pO publishes semi-annual Transparency Reports containing:
- Number of requests by jurisdiction
- Request types (subpoenas, warrants, court orders)
- Data volumes disclosed
- Trends in law enforcement requests
Reports are published on linqpo.com/transparency and contain only aggregated, anonymized data.
9. Questions?
For questions about this policy, please contact [email protected]